Your care process starts with a phone call to us.
Our care coordinator will speak to you and make a home visit to understand and find out more on patient's condition and type of care that may be required, offering possible suggestions upon assessment.
Personalised care plan will be crafted to fit and managed specially for each and every patient best to their needs.
CHN nurse will be assigned to render proper nursing care base on patient's care plan, with proper documentation and communication between care coordinator and family.
Care is just a click away!
Simply fill in this form and our coordinator will get back to you shortly.
At Caring Hearts, we strive to deliver the best service and care to our clients and patients. Every feedback serves as a motivation that keeps us passionate at what we do!
Frequently Asked Questions
We do not provide nurses who stay in with patient and family members. However, families are able to engage 2 nurses to rotate round the clock eg. 8am-8pm & 8pm-8am.
Yes, all our nurses are locals where they studied in local Polytechnics & Universities and have past working experience in the hospital. All nurses are also licensed under Singapore Nursing Board.
Our standard hours of care ranges from 4,6,8,10,12 hours. Care that requires less than 4 hours is also possible to arrange.
Preferably, it would be at least 1 day in advance.
We do have incidents whereby we are able to assign a nurse over within 2 hours or less depending on the location and type of care needed but this is not guaranteed.
Yes it is definitely possible. We will need the family to inform us the date and time they would like the nurse to commence the care as early as possible in order to facilitate a smooth arrangement.
Our coordinator is a local nurse who holds a valid nursing license in Singapore. We focus on understanding families’ concerns and offer advice on the type/duration of care as well as doing home visits when needed.
Our coordinator follows up with the patient’s condition with the assigned nurse from time to time on a daily basis. Client is able to call and we will gladly do our best to resolve your worries.
Yes, our hotline is 24hrs in operation, handled and managed by our coordinator.